Queens & Kings Guest House

Refund & Cancellation Policy

Understanding our cancellation and refund procedures

Booking Cancellation

  • Cancellations made 7 days before check-in may qualify for a full refund.
  • Cancellations made within 7 days before arrival may attract a cancellation fee.

No-Show Policy

  • Guests who fail to arrive without prior notice may forfeit the full booking payment.

Early Departure

  • No refund will be issued for shortened stays or early departures after check-in.

Refund Processing

  • Approved refunds are processed within 7–14 business days depending on the payment provider or bank.

Special Events & Peak Seasons

  • Certain bookings during holidays, special events, or peak periods may be non-refundable.

General Policy Notice

Queens and Kings Guest House reserves the right to update or modify these policies at any time without prior notice. By making a booking, guests agree to all terms and conditions stated above.